Looks like LogMeIn.com has finally won my heart. For several months, I have been looking for a cross-platform solution to manage both PC’s and Mac’s. Until now, all of my PC work has been with LogMeIn and all of my Mac work has been in a state of trial (but swinging towards YuuGuu.com which I still really like). I tried NTRconnect.com but it just seemed a bit too raw for me and didn’t work that well. I had kept hoping that LogMeIn would come out with support for Mac and, today, they announced a Preview Release.
I currently do remote IT support for a company in New York (I’m based in California). LogMeIn really helped me “save the day” one time by getting quickly and easily onto several of the company’s users’ computers, fixing their issues and getting them up and running with relative little pain. I now use it monthly with this company for fine-tuning of computer issues. LogMeIn is now my default “remote support” requirement for any PC client that I take on.
Unfortunately, that was not true with my Mac clients. Luckily, they are closer to me geographically but still, the problem of “instant gratification” on support needs was missing. Now I have a weapon that I can use and centralize.
Below is a quick review of the Mac version.
Installation: Installation couldn’t be easier. What I did was first log into my existing LogMeIn.com account and click on Add a Computer. Then I chose the Mac download (I believe that the site auto-sensed that I was coming from a Mac and only presented me with the Mac download.) Then, just download the file and install it. One thing that was nice was that the installer checked to see if it was the latest version and then updated itself. Very clean! Detailed installation instructions are here.
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