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How To Fix: Billing Problem with Family Member’s Purchase in iOS/Mac OS X

In Apple, Application, Fix It, General, How To, HTD Tech Tip, iOS, Software, Technology by Michael Sheehan3 Comments

Just the other day, I tried to update my iOS apps on my iPhone and came across a bit of a cryptic error message. It said: “There is a billing problem with a family member’s previous purchase. Ask the family organizer to update their billing information.” This error occurred on both my iPhone 6 Plus running iOS 8.3 as well as on my MacBook Pro running OS X 10.10.3. So, I set out to attempt to correct. Initially, it wasn’t as easy as I thought it would be…until I discovered the quick and easy solution, which doesn’t really seem to be documented very well. Hopefully this article clears up some confusion and helps people quickly resolve.

HTD - There is a billing problem with a family member's previous purchase

I have Family Sharing set up for my family for iOS and OS X application, book and music purchases. It’s actually a great feature that allows all members of your family to maintain their own Apple ID account for purchases, have a single billable credit or debit card, and approve (or reject) purchase requests from your children (among a bunch of other things like shared photos and calendaring). Despite some initial confusion setting it up, Family Sharing has been running great with my family. Until I got this error.

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How To Restore a Previous Version of an iOS App

In Apple, Application, Fix It, General, HTD Tech Tip, iOS, iPad, iPhone by Michael Sheehan1 Comment

Have you ever wished that you could roll back or downgrade an iOS application running on your iPhone or iPad? You may want to do this because the newest version has issues or crashes all of the time. Or maybe you simply liked the previous version a bit more. Unfortunately there really isn’t a way that you can do this automatically via iTunes or on your iOS app. However, there is a way to restore previous versions of iOS apps, and it doesn’t take that much effort.

Before you get all excited about this, I have to warn you that this doesn’t always work and it really depends on your environment. And, Apple may decide to change how they store iOS apps on your computer. That being said, I have tested this out on my Mac as well as on a PC and it seems to work. (I haven’t done extensive testing however.) Also, not every iOS app will have a “roll-back” version available on your computer.

Restore a Previous Version of an iOS App - My Apps

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NETGEAR Arlo Security Camera – Look Ma, No Wires and It’s Super Easy to Install

In Consumer Electronics, Gadgets, General, Hardware, Opinion, Review, Safety, Security, Technology by Michael SheehanLeave a Comment

I love webcams, not only for security reasons but also they connect me to your home so that I always know what is going on and what I am missing. My home is probably one of the most web camera-enabled ones in the neighborhood. I have installed some that use PowerLine technology where Internet-connectivity is passed through your electrical infrastructure and others that I use inside the house that are pretty much plug and play. I even have a couple tied into my security system. The new NETGEAR Arlo smart home security camera takes the installation and usage to a whole new level of easy of use.

HTD NETGEAR Arlo - Packaging

First, a tiny bit of history. Back in May 2012, I reviewed a product called VueZone. It turns out, NETGEAR purchased them and over the past few years, has refined and improved the technology tremendously.Read More

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“Reading” – What You Need to Know about Reading by my 11-Year-Old

In Book, Family, General, How To, Opinion by Michael Sheehan1 Comment

My 11-year-old daughter recently had an assignment to write 3-4 pages on a particular subject that was important to her and that she knew a lot about — “expert” topic writing. She chose a subject near and dear to her heart, reading. My daughter is a book lover. She devours them like they are going out of style or will be taken away from her. She considers herself an expert on reading.


When she was finished, she wanted me to read it to check for anything that was strange or incorrect in the essay. Apart from her using an abundance of exclamation points (“I’m really excited about reading and wanted to emphasize it!”) it read quite well. And it weighed in at over 2700 words, well beyond the 3-4 pages (and longer than many of my own blog posts).

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How To Fix Repeating Black Boxes in a Row in Microsoft Word

In Apple, Fix It, General, How To, HTD Tech Tip, Microsoft, Software, Video by Michael SheehanLeave a Comment

This How-To article comes by way of a reader who had seen my Fix-It article, “How to Remove Little Black Square Paragraph Formatting & Page Break in Microsoft Word,” but had a completely different issue that seemed to be related. What she had encountered was a row of repeating black boxes within Microsoft Word and she couldn’t figure out what they meant nor how to fix it.

HTD Fix it - Repeating Black Boxes

Usually, a black box or square within Microsoft Word signifies some sort of formatting or a break or a non-printing character. Non-printing characters are show by hitting the ¶ button on the Microsoft Office toolbar.

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Auto Design Tip: Put Volume Controls on the Left Side of Steering Wheel

In Auto, General, Opinion by Michael Sheehan1 Comment

I have a little pet peeve about the way some car manufacturers lay out the steering wheel controls. While I remember the day when a steering wheel was just that, a round thing to turn the car. Now it seems that a huge amount of controls are now embedded throughout the steering wheel. You have cruise controls, audio controls, paddle shifters, phone controls, menu controls…you get it, lots of controls. The concept is to make important controls at hands reach, well, right where your hands should be. Honestly, it’s almost becoming overloaded with the controls. That’s fine, but I have one request to car designers and manufacturers. Put the volume controls on the left side of the steering wheel!

Jaguar - Volume Controls on Left

The Jaguar has the volume controls on the Left

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iPhone 6S & 6S Plus Rumor Round-up

In Apple, Cellular, Consumer Electronics, Gadgets, General, Hardware, iOS, iPhone, Mobile, Opinion, Tech News, Technology by Michael Sheehan1 Comment

The Apple Watch is here…well almost. But we all pretty much know what it will have, what it will look like, what it will cost, and many of us are just waiting for it to adorn wrists around the world. But many people, myself included, are looking further down the road, past the March 9th event (most likely about the Watch) and on to WWDC 2015 (the Apple World Wide Developer Conference) where new (or updated) Apple products are announced. I, and others, expect Apple to announce the iPhone 6S and iPhone 6S Plus.

iPhone 6S & 6S Plus Rumor Roundup

Here’s a list of rumors around the iPhone 6S and iPhone 6S Plus from a variety of sources with links to their articles on the topic as well as a few of my own ideas. As a reader of this content, you need to try to separate the fact from fiction.Read More

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The Epson XP-820 is a Tiny “Small-In-One” Printing, Scanning, Copying & Faxing Powerhouse

In Consumer Electronics, Gadgets, General, Hardware, Opinion, Review by Michael SheehanLeave a Comment

Don’t judge a book by its cover, I’ve always been told. So with that in mind, when I unboxed the Epson Expression Premium XP-820 Small-In-One printer (whew, that’s a mouthful), I was wondering how the heck it could do all of the things that it claims to do. I have tested quite a few ink jet printers in the past, many of them Epson’s, and I must say that in a crowded home where shelf or table-top space is a scarcity, it is really nice to find a printer that doesn’t hog up a bunch of real estate. Oh, and it has enough features for just about every member of the family.

Epson XP-820 - front

Let’s think a little bit about things you may need to do in the home that the Epson XP-820 can handle…

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