Consumer Clouds – A Comfortable and Easy On-ramp to More Complex Business Clouds

In Cloud, Consumer Electronics, Family, Gadgets, General, Opinion, Parenting, Security, Social Networking by Michael SheehanLeave a Comment

I have multiple personalities. No, I’m not schizophrenic but I do have alter egos. During the day, I live and breathe cloud computing with my job as Technology Evangelist at GoGrid, a cloud infrastructure provider. And then the rest of my hours when I’m awake, I’m a dad, husband and technologist, trying to figure out how it all fits together without busting at the seams. This site, HighTechDad.com, represents many years of trying to figure out how technology integrates into the family, what works, what doesn’t, what to look out for and how to make sense of it all. It …

The DO’s and DON’Ts of Customer Service in a Social Media Age

In Apple, General, How To, Social Media, Social Networking by Michael Sheehan4 Comments

How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it’s much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It’s easier to gripe and complain about someone NOT doing something to your satisfaction than it is to praise those who DO do something good that makes you happy. The old saying “The squeaky wheel gets the grease” normally holds true from a Customer perspective; from a Customer Service perspective, you must listen for the squeak. In …