A happy ending to the Apple Support Vicious Circle

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Well, I didn’t think it would happen…but it did. Finally, I was able to talk to someone live…after being on hold for 35 minutes. This time, when I went through the SAME status line, there was an option to talk to a representative. So, I got that option, was on hold then, nicely, pleaded my case to the rep. I have found through experience that if you act calmly and nicely, yet articulate and clearly present your case without yelling or screaming, you have better success (than being belligerent).

The support guy read through the file history…lots of “Ok’s” and “Uh huhs” to no one in particular. (I am wondering if he was reading all of the emails that I had sent…grin!) Then he said that he would talk to a Dispatch person for a while. I was put on hold again.

When he came back, he asked me if I had ever received an extension from the initial Rep who had left me a message. I told him, no…there was no way for a week for me to get ahold of anyone. So, he then said that the display WAS covered under a special case (sounded a bit like he was just B.S.ing me) and that the initial rep should have known that. (Sounds to me like they didn’t expect me to bitch and moan…)

So, bottom line, it was set to be repaired and I should get it back in a week…WHEW! I’m back to NOT being annoyed with Apple (not that I ever truly was…). 

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4 Responses

  1. Glad things worked out here.. I’m kind of surprised that Apple wasn’t as humble to swap out the part in the first place. Oh well, your laptop will have a happy ending after all.. Next thing to worry about is the incredible FedEx shipment :)

  2. Glad things worked out here.. I’m kind of surprised that Apple wasn’t as humble to swap out the part in the first place. Oh well, your laptop will have a happy ending after all.. Next thing to worry about is the incredible FedEx shipment :)

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Disclosure: This is a global disclosure for product review articles on HighTechDad. It does not apply to Automobile reviews and there are other exceptions. Therefore, it may or may not be applicable to this particular article. I may have a material connection because I may have received a sample of a product for consideration in preparing to review the product and write this or other content. I was/am not expected to return the item after my review period. All opinions within this and other articles are my own and are typically not subject to the editorial review from any 3rd party. Also, some of the links in the post above may be “affiliate” or “advertising” links. These may be automatically created or placed by me manually. This means if you click on the link and purchase the item (sometimes but not necessarily the product or service being reviewed), I will receive a small affiliate or advertising commission. More information can be found on my About page.

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Michael Sheehan (“HighTechDad”) is an avid technologist, writer, journalist, content marketer, blogger, tech influencer, social media pundit, loving husband and father of 3 beautiful girls living in the San Francisco Bay Area. This site covers technology, consumer electronics, Parent Tech, SmartHomes, cloud computing, gadgets, software, hardware, parenting “hacks,” and other tips & tricks.

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