AT&T pushed out new firmware and a desktop application update for the BlackBerry Bold this week, supposedly with a new Visual Voicemail (similar to the iPhone). But somewhere in the process of the upgrade, I found that a second calendar was activated which wasn’t syncing to Microsoft Outlook. The fix that I detail below allows you to merge multiple BlackBerry Calendars. Also, I have provided some information about activating AT&T’s Visual Voicemail.
First, How To Activate Visual Voicemail
Setting up the new Visual Voicemail on the Bold is a bit confusing. While the application installed without issue, when I launched it, it gave me an error saying something like “Provisioning failed.” To fix this, you need to log into your AT&T account and go to the “Add Features” section of your BlackBerry management page. Towards the bottom, you should see “Visual Voicemail” that has a $0.00 charge associated with it. Once you do that, you immediately get options on your BlackBerry to configure Visual Voicemail. After that, you set up a pin/password and then record a new greeting for your Voicemail (note: be sure to check your messages prior to activating as they may be lost. I haven’t confirmed this. Perhaps someone else can.) But I digress…
The the firmware and desktop upgrade went well. Iâ€™m always amazed at how large updates are, but I guess that it is similar to iPhone firmware updates (in the 200-300 MB range). But I digress yet againâ€¦
The Quick and Easy Fix
Once the firmware and desktop software were updated, my wife noticed that she wasnâ€™t getting some of her recently entered calendar events and entries syncing across to her Outlook on her PC. Viewing the log file produced nothing that seemed to point to any issues. Digging a little deeper, I noticed that some of her calendar items were different colors. That got me thinking and I went into the Calendar options and saw that there were two calendars listed, one that was the “default” one and one that had her email address as its name. It seemed that somehow during the upgrade process, a new default calendar was created, and that Outlook was only syncing one of the two.
The fix to merge the calendars is very easy and quick. It only takes about a minute or less. Here is what you do:
- Launch the calendar application on the BlackBerry.
- Press the menu key and go to “Options”
- Once you have the Options open, type the word “move” in (don’t put in the quotes).
- I realize this sounds a bit strange but it will launch a dialog box that says “Move all appointments in base system calendar to Desktop?” Yes or No
- Select “Yes” and the calendars will be merged.
- After that, you should have no problems syncing.
When the calendars were merged or collapsed together, the calendar that remains was the one that showed the email account (e.g., instead of “default” it shows something like “firstname.lastname@example.org”). More details can be found in this BlackBerry knowledgebase article.
I hope that these two fixes help! Please let me know if it worked for you by leaving a comment.
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HTD says: Remember, there is always a solution to your tech woes. You just have to seek it out sometimes!