A happy ending to the Apple Support Vicious Circle

In Apple, General, Hardware by Michael Sheehan4 Comments

Well, I didn’t think it would happen…but it did. Finally, I was able to talk to someone live…after being on hold for 35 minutes. This time, when I went through the SAME status line, there was an option to talk to a representative. So, I got that option, was on hold then, nicely, pleaded my case to the rep. I have found through experience that if you act calmly and nicely, yet articulate and clearly present your case without yelling or screaming, you have better success (than being belligerent). The support guy read through the file history…lots of “Ok’s” and …

Stuck in a vicious Apple support circle

In Apple, General, Hardware by Michael SheehanLeave a Comment

Ok, I just have to vent for a bit here…but first I want to say that I have always loved Macs and Apple computer…I endorse them, support them, fix them and use them. I’m encouraged with their recent decisions, intel chip, dual boot, fun with Parallels, etc. Wish I could get a new Intel-based one….some day. But I digress… Here’s the background of my “hellish” support issue with Apple. I was reading the Apple Support site trying to figure out if one of my 2 G4 laptops were affected by the battery recall (1 yes, 1 no). Then I read …

Bringing life to an old laptop

In General, Hardware by Michael Sheehan6 Comments

More fun in techdom. My wife’s laptop hard drive was filling up…becoming more fragmented…and therefore, slowing down. I decided to give it the gift of a new life. I purchased a 100gig hard drive with a 16mb cache. Installing on a dell is a snap…sorta. My problem was, I didn’t see the adapter that was attached to the old drive, so when I installed it, the system kept saying that there was no drive…grrr. Bringing life to an old laptop was last modified: September 21st, 2006 by Michael Sheehan

Sidekickin’

In Cellular, Gadgets, General, Hardware by Michael SheehanLeave a Comment

So, my cellphone, the Sidekick has a new life! This is first, a great gadget! Cell phone, web browsing, instant messenger, camera, PIM…even has games. Well, there has been a lot of anticipation of an upgrade to the OS which brings some nice new enhancements. The biggest one is the ability to run javascript… There has been some discusson on the hiptop forum about who has received the update and when…and the moderators of the forum kept saying that it was completely random. Well someone figured out how to “force” the update to happen. It was a bit of a …