“Customer Support” collection
HTD Tech Briefs
View all →July 14, 2009
The DO’s and DON’Ts of Customer Service in a Social Media Age
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It's easier to gripe and complain about someone NOT doing something to your satisfaction than it is…
Read more →April 20, 2009
Twitter Threats and Negotiations
The Age of Twitter is upon us. All hail the all mighty and powerful Twitter! But also, the age of innocence is gone. There are spammers galore, people who are "social media experts" who have only 8 tweets to their name, and really attractive and scantily clad women who earned $1500 in just 1 day of work. Wonder how they…
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May 31, 2008
Tivo, Remember that Customer Service is the New PR
This post was originally conceived as a rant but now I am writing it as a bit of constructive criticism and advice directed towards Tivo, as well as other companies that do any kind of Customer Service/Support or Public Relations (so that would be most companies out there, right?). We have always been taught that 1 story of something bad…
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