“Tivo” collection
April 27, 2011
Hang In There Sony…And Thanks for Your Continued Innovation
It happens to the best of us. We plan for the worst, do all of our due diligence, prepare for the unexpected, test and re-test and cross our fingers a lot. But inevitably, there is always something that we didn't think of. I could be talking about the recent Amazon Web Services outage or the napping by the Air Traffic…
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July 14, 2009
The DO’s and DON’Ts of Customer Service in a Social Media Age
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It's easier to gripe and complain about someone NOT doing something to your satisfaction than it is…
Read more →May 31, 2008
Tivo, Remember that Customer Service is the New PR
This post was originally conceived as a rant but now I am writing it as a bit of constructive criticism and advice directed towards Tivo, as well as other companies that do any kind of Customer Service/Support or Public Relations (so that would be most companies out there, right?). We have always been taught that 1 story of something bad…
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February 4, 2008
Review: DLO TransDock Deluxe
I had the pleasure of testing out DLO's TransDock Deluxe this past weekend. DLO (which, appropriately, stands for "Digital Lifestyle Outfitters") was the second vendor from my MacWorld 2008 Tour that provided product to review, with Griffin Technology being the first. That simple fact alone earned it an extra notch on the "good rating stick." Also included with my reviewer's…
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