Looks like LogMeIn.com has finally won my heart. For several months, I have been looking for a cross-platform solution to manage both PC’s and Mac’s. Until now, all of my PC work has been with LogMeIn and all of my Mac work has been in a state of trial (but swinging towards YuuGuu.com which I still really like). I tried NTRconnect.com but it just seemed a bit too raw for me and didn’t work that well. I had kept hoping that LogMeIn would come out with support for Mac and, today, they announced a Preview Release.
I currently do remote IT support for a company in New York (I’m based in California). LogMeIn really helped me “save the day” one time by getting quickly and easily onto several of the company’s users’ computers, fixing their issues and getting them up and running with relative little pain. I now use it monthly with this company for fine-tuning of computer issues. LogMeIn is now my default “remote support” requirement for any PC client that I take on.
Unfortunately, that was not true with my Mac clients. Luckily, they are closer to me geographically but still, the problem of “instant gratification” on support needs was missing. Now I have a weapon that I can use and centralize.
Below is a quick review of the Mac version.
Installation: Installation couldn’t be easier. What I did was first log into my existing LogMeIn.com account and click on Add a Computer. Then I chose the Mac download (I believe that the site auto-sensed that I was coming from a Mac and only presented me with the Mac download.) Then, just download the file and install it. One thing that was nice was that the installer checked to see if it was the latest version and then updated itself. Very clean! Detailed installation instructions are here.
Once you are fully installed, you are good to go. You can test your connection from within your Account exactly the same way you would connect to a PC. One thing to note though, the user name is case sensitive when you try to connect to your Mac. While I can log into my Mac normally when I boot up using all lower case, I had to check to see how the account was set up in my System Preferences > Accounts > Name/Short Name to figure out why I couldn’t log in remotely (and banned my IP in the process – grin – ).
Connection after authentication was a snap. In fact, I’m using a PC connected to my Mac right now and writing this on my mac. The clipboard sharing seems to work ok (I need to find out the proper key sequence to paste it but copy form the local PC and pasting to the remote Mac using the Mac Edit window does work). There is also the standard “notification” window floating around to let the remote user know that someone has connected. Below is a screenshot of me writing this post on my Mac via my PC using LogMeIn.
You can use full screen or fit to window type of viewing and all of the standard LogMeIn controls seem to be present (I haven’t tested all of them yet).
I think the thing that I like best is that they truly did a stellar job ensuring consistency between platforms. When you look for something, it is where you expect it to be. It didn’t seem like they hacked together a release. They have won my business for sure! Great job!
HTD says: This is a definite winner!