Recently when I was setting up a client’s computer with Windows Printer Sharing, I ran into an issue where a document was stuck in the print queue and was brining the system down to a crawl. First I tried deleting the document from the queue the “traditional” way by opening “Printers and Faxes” and launching the stuck printer and right-clicking the document name and selecting “cancel.” With that process, the document was stuck in cancel-mode for hours and obviously didn’t work.
I found the process for fully deleting the document from the queue and the steps are listed below:
- Launch the SERVICES program. There are a couple of ways to do this:
- Go to Start > Programs > Administrative Tools > Services
- Got to Start > Settings >Control Panel > Administrative Tools > Services
- Look for the “Print Spooler” service. Click on it and select STOP. Make sure that the services shows as “Stopped”
- Open Windows Explorer (a shortcut for launching Windows Explorer is to hit the Windows Key – if your keyboard has it – and E at the same time)
- Navigate to: “c:/windows/system32/spool/printers”
- Note: You may have to allow Windows Explorer to show system folders. You can do this in Explorer by going to Tools > Folder Options and selecting the VIEW tab.
- There should be a check box (that might be unchecked) labeled “Display the contents of system folders” –> Check this box and click OK
- Once you can view the contents of that folder, you will (hopefully) see 1 or more documents. You are viewing your printer queue at that point.
- Select the file(s) and delete them
- Go back to the Services program (see step #1) and restart the Print Spooler service
- Check the printer queue (see the first paragraph) and confirm that the Spooler is now empty
Did you find this solution useful? If so:
Hope that helps! Why, in my case, the Shared Printer created docs that caused the queue to stall is a topic for another discussion someday.