October 20, 2009

Help @HighTechDad Become the Next Living in HD Insider!
On a whim a few weeks ago, I entered into a contest that sounded really cool. All that I had to do was record a video about why I would be the perfect Living in HD Insider and submit it. There were quite a few entries at the end of the submission period. A week later, I found out that…
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July 14, 2009

The DO’s and DON’Ts of Customer Service in a Social Media Age
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It's easier to gripe and complain about someone NOT doing something to your satisfaction than it is…
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June 5, 2009

Social Media Warning: Don’t Try Services like FlockToMe that Claim to Increase Followers!
This post is a Social Media word of warning. If you see any Twitter or Social Media service that claims it will get you hundreds or thousands of new followers or friends in hours…STAY AWAY! I have written about this before in tweets and articles that the only way you should grow your following is by your content alone. People…
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May 19, 2009

“Don’t Forget Your Day Job”
Note: I wrote this article for AddictedToSocialMedia.com (A2SM), an online blog that talks about how to get the most out of Social Media as a whole. A2SM has a series of luminaries writing for them and sharing insight on how to best use Social Media and how they use it. I was honored to be asked to contribute to their…
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May 11, 2009

Crafting Your Company’s Social Media Policy
A few weeks ago, I offered to help our Human Resources department create a "Social Media Policy" for my company. While my company didn't want to impose draconian restrictions on Social Media, HR felt that some rules did have to be created for the good of both the employer and employee. Our head of HR and I spent some time…
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April 20, 2009

Twitter Threats and Negotiations
The Age of Twitter is upon us. All hail the all mighty and powerful Twitter! But also, the age of innocence is gone. There are spammers galore, people who are "social media experts" who have only 8 tweets to their name, and really attractive and scantily clad women who earned $1500 in just 1 day of work. Wonder how they…
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June 16, 2008

Why Clouds Create Community
This is a re-post of an article I wrote on the GoGrid blog. Clouds are sexy right now. In this article, I tracked how "Cloud Computing" is becoming a hot, up and coming Google Search term. But why is it that there are so many new user communities that are conglomerating around "the cloud" versus other more traditional hosting concepts.…
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May 26, 2008

NASA Phoenix Lander, the Web and Social Media: A Different Experience
Years ago, when space travel was new, people stopped everything just to watch a space ship take off or land or someone walk on the Moon. Those were and still are, HUGE achievements. We have yet to send another manned mission to the Moon and with a huge Federal deficit and a world-wide recession looming, it's a miracle that space…
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