Ordering dinner by texting “the usual” sounds great until you remember someone has to decide how much a bot gets to know about your family’s food habits, and that is the conversation worth having. This is yet another example of these consumer-focused AI agents. We had the launch of OpenAI’s Dots and Meta’s Muse. Spending money using agentic workflows is getting easier and easier.
My other question is: who gets the tip? Does AI get its own tip? If the AI Agent is used, does it get a portion of the sale?
Expect more agentic AI integrations and services like these soon. I think it may get a bit messy until people establish standards and protocols that work across different 3rd parties. Will these be MCP integrations? How can small businesses work with this… hmmm, product idea there.