August 25, 2011

100+ Voices Unhappy About Honda Clear Coat Paint Peel Defect & Honda’s Ambivalence
I normally don't like complaining about companies or their products. Sure, all things that we purchase have issues or will have problems over time. But when it comes to expensive purchases and when there seems to be a commonality among the types of issues, I feel that there is a requirement to say something about it publicly, either to simply…
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April 27, 2011

Hang In There Sony…And Thanks for Your Continued Innovation
It happens to the best of us. We plan for the worst, do all of our due diligence, prepare for the unexpected, test and re-test and cross our fingers a lot. But inevitably, there is always something that we didn't think of. I could be talking about the recent Amazon Web Services outage or the napping by the Air Traffic…
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October 20, 2010

Ok, I Bought A New Car, Now What? But First, A Little More About The Buying Process
A few weeks ago our 2001 Honda Odyssey died. The transmission on our 10 year old family shuttle that had "only" 130,000 miles conked out, for the second time. It had served us really well until the last year or so, and then it had developed an expensive habit of relentlessly having to visit the repair shop every few months.…
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September 29, 2010

Buying A New Car? Here’s My Shopping Strategy with my own Dealer Incentive!
This past weekend, the transmission of my 2001 Honda Odyssey died. The car has over 130,000 miles on it and has done a fairly good job raising our family. It sort of reminds me of the latest "Modern Family" episode (see "The Old Wagon") where they just can't seem to part with the old family "junker", at least until it…
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August 27, 2010

More Funny Car Videos: “Mom My Ride” & the “Swagger Wagon”
On Wednesday, I posted a couple of funny advertisements coming out from Nissan. It turns out, obviously, they aren't the first to do this. A co-worker, and mom, pointed me to a couple of other really funny videos that are specifically focused on "the family mini van." These two particularly hit "home" with me as we have a mini van…
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March 8, 2010

My Paint & Your Brand Are Eroding – An Open Letter to Honda Motors
Below is a letter to Honda Motors that has been a long time in the making. Please read it and share as you see fit. Thank you for reading! -HTD Dear Honda Motors, I'm writing this open and public letter to hopefully get your attention…again. I will bet that you feel that you have dodged a bullet with the entire…
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July 14, 2009

The DO’s and DON’Ts of Customer Service in a Social Media Age
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It's easier to gripe and complain about someone NOT doing something to your satisfaction than it is…
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May 4, 2009

Honda Motors Defective Paint Job – Honda Accord’s Clear Coat Peeling
I'm typically not one to complain out things. Bad things happen and I frequently find it better to just look at the bight side of things. Sometimes this gets me into hot water though, as I miss opportunities to make things (including myself) better. To that end, I'm hoping that the end result of this negative blog post will result…
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