“Social Media” collection
Stay informed on the latest trends in digital connectivity and the evolving nature of online social engagement. Learn how to use modern social tools to maintain meaningful connections while navigating digital communities safely and responsibly.
HTD Tech Briefs
View all →November 25, 2009
Tech News: Twitter DM Spam, Facebook Stock, Kindle OS Update & Cheap HDTVs
More fresh Technology News for you on this day before Thanksgiving (and my wife's 40th birthday). The Tech News just doesn't rest, does it! Here are things that are hot right now: WARNING: New Twitter DM Spam Attack - "Uh oh. It looks as if Twitter is being plagued by another DM spam attack. We’ve received a few ourselves, and…
Read more →October 22, 2009
How to Pre-Populate Twitter Status Updates Via Links
We all know that getting information out via Twitter is helpful to your brand or company, but what if you want to have your website or blog readers do it for you? Or perhaps you want to get a standard message out or include a keyword or two through the use of hashtags (#). NOTE: As of May 2011, this…
Read more →July 14, 2009
The DO’s and DON’Ts of Customer Service in a Social Media Age
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It's easier to gripe and complain about someone NOT doing something to your satisfaction than it is…
Read more →June 5, 2009
Social Media Warning: Don’t Try Services like FlockToMe that Claim to Increase Followers!
This post is a Social Media word of warning. If you see any Twitter or Social Media service that claims it will get you hundreds or thousands of new followers or friends in hours…STAY AWAY! I have written about this before in tweets and articles that the only way you should grow your following is by your content alone. People…
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May 19, 2009
“Don’t Forget Your Day Job”
Note: I wrote this article for AddictedToSocialMedia.com (A2SM), an online blog that talks about how to get the most out of Social Media as a whole. A2SM has a series of luminaries writing for them and sharing insight on how to best use Social Media and how they use it. I was honored to be asked to contribute to their…
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