My wonderful wife did a wonderful thing. About a week ago, she decided that she would do the Race for the Cure (The Susan G. Komen Breast Cancer Foundation race in San Francisco). She has been working out for a long time but this time decided to do it for the good of others. Driven by various events, including a recent neighbor diagnosis, she decided to ask for sponsorship and did the 16th annual run today! She raised (as of this writing) $1,280.00 in sponsorship (above her $1000 goal)! The race went well (she actually ran in the timed, not walking, portion of the race), so well, in fact, that she thinks that she will do it or something larger in the future! What an inspiration!
Well, I didn’t think it would happen…but it did. Finally, I was able to talk to someone live…after being on hold for 35 minutes. This time, when I went through the SAME status line, there was an option to talk to a representative. So, I got that option, was on hold then, nicely, pleaded my case to the rep. I have found through experience that if you act calmly and nicely, yet articulate and clearly present your case without yelling or screaming, you have better success (than being belligerent).
The support guy read through the file history…lots of “Ok’s” and “Uh huhs” to no one in particular. (I am wondering if he was reading all of the emails that I had sent…grin!) Then he said that he would talk to a Dispatch person for a while. I was put on hold again.
When he came back, he asked me if I had ever received an extension from the initial Rep who had left me a message. I told him, no…there was no way for a week for me to get ahold of anyone. So, he then said that the display WAS covered under a special case (sounded a bit like he was just B.S.ing me) and that the initial rep should have known that. (Sounds to me like they didn’t expect me to bitch and moan…)
Ok, I just have to vent for a bit here…but first I want to say that I have always loved Macs and Apple computer…I endorse them, support them, fix them and use them. I’m encouraged with their recent decisions, intel chip, dual boot, fun with Parallels, etc. Wish I could get a new Intel-based one….some day. But I digress…
Here’s the background of my “hellish” support issue with Apple. I was reading the Apple Support site trying to figure out if one of my 2 G4 laptops were affected by the battery recall (1 yes, 1 no). Then I read about a display issue on the 15″ Apple G4 Powerbook. I realized, after reading through the case, that mine was experiencing the same symptoms, however, the serial number did not fall within the range.
Since I still had about 200 days left in my AppleCare, I took the laptop in to the nearest Apple store. They reviewed it and told me that it wasn’t part of the serial number extended warranty, however that it might be covered under my AppleCare. The only “issue” was that there was some damage on the case of the laptop. The Genius Bar guy said that they would review it.
Over the past few days, I had been having issues with Safari simply crashing every time that I launched it. No matter what I did (Disk Repair, Repair Permissions, etc.), I was unable to correct. I had to resort to using Firefox (which I actually now kind of like a bit better). So, on a whim, I posted to the User Discussion groups on the Apple Support page and within a day, I got an answer that seems to have worked. So, I figured that I would share it, in case anyone else is encountering similar issues. No promises though on if it will work for you.
Basically, from the crash log that I posted, it looked like my cookies file had become corrupted. The crash log had the following line: