Apple Care – Part 4 – back for more repairs (ALS broken)

Well, I must say that I have been getting to know Apple Care a bit more that I really would have wanted to. Where I last left off, Apple had totally “styled me out” by fixing my case with new parts…however, it looks like they forgot to connect the Ambient Light Sensor (ALS) when they put it all together.

For those who don’t know about the ALS, it basically allows certain Powerbooks to have a back light keyboard light up under dark environments (e.g., typing in bed when you are supposed to be sleeping – grin – ). Normally, there is a setting on the Keyboard System Preferences that allows you to tell the machine to control the keyboard lighting. Mine was missing. So, I did some pretty diligent troubleshooting before calling up Apple Care again. Once again, searching through support threads on the web, I did the following:

  • – Created a new admin user. Checked the Keyboard preferences –> No setting
  • – Deleted the from myusername/Library/Preferences (for admin and normal user) as well as from computer/Library/Preferences and rebooted. Checked Keyboard preferences –> No setting
  • – Installed an app called Lab Tick which is supposed to allow you to manual control the ALS through a top panel dropdown menu. By running that app, I got the message “Failed to find backlit keyboard. Your Macintosh does not seem to have a backlit keyboard”

After all of that, I was pretty much convinced that they neglected to hook up the ALS when they put the case back together. With this knowledge, I figured that I would call Apple again and get it all fixed for one last time. After being on hold and speaking to various reps (one who ran through a barrage of scripts that I knew wouldn’t help including resetting Power Settings at boot and zapping PRam), I was transferred to a specialist who was very nice and basically said that they would ship me out a new repair box. So, the process begins again…

- Advertisement -
- Advertisement -
- Advertisement -

2 Responses

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Other articles of interest

Global Product Review Disclosure

Disclosure: This is a global disclosure for product review articles on HighTechDad. It does not apply to Automobile reviews and there are other exceptions. Therefore, it may or may not be applicable to this particular article. I may have a material connection because I may have received a sample of a product for consideration in preparing to review the product and write this or other content. I was/am not expected to return the item after my review period. All opinions within this and other articles are my own and are typically not subject to the editorial review from any 3rd party. Also, some of the links in the post above may be “affiliate” or “advertising” links. These may be automatically created or placed by me manually. This means if you click on the link and purchase the item (sometimes but not necessarily the product or service being reviewed), I will receive a small affiliate or advertising commission. More information can be found on my About page.

About HighTechDad

Michael Sheehan (“HighTechDad”) is an avid technologist, writer, journalist, content marketer, blogger, tech influencer, social media pundit, loving husband and father of 3 beautiful girls living in the San Francisco Bay Area. This site covers technology, consumer electronics, Parent Tech, SmartHomes, cloud computing, gadgets, software, hardware, parenting “hacks,” and other tips & tricks.

Recent Articles

Explore Categories

– Advertisement –

Shop Now!

My Favorite Setapp Apps


  • Shop Mount-It!
  • Save 15% Off at Incase

– Advertisement –

– Advertisement –